Key Performance Indicators (KPIs) are becoming more important within all areas of business, including the business of occupational health. This session will share the process used by one company’s global occupational health organization, including identification of key stakeholders, how to utilize KPIs to address areas of occupational practice in need of improvement and also maintain those areas consistently delivering value, formulate a method of measuring data in a way that is meaningful to the larger organization, and communicate KPI results to leadership in a way that emphasizes the significance of the occupational health program within the business.
Define the term KPI and its application in the occupational health environment.
Identify one meaningful KPI through assessment of current business state and identification of future needs.
Describe the application of data techniques to display KPIs for organizational improvement.