This presentation offers innovative techniques for leading changes of any kind to ensure the best outcomes for your residents, your staff, your facility, and your sanity. In addition to teaching these principles of leading change, Larry tells the heart-rending story of his wife’s journey through the healthcare system after a bicycle accident left her with a severe TBI. Going from emergency trauma treatment through acute hospitalization through long-term care in three different SNFs, as well as home-health care and hospice care they discovered the essence of what is really important to patients and residents during any change. This story is guaranteed to touch your heart and make you glad you have chosen to work in health care.
By the end of this session, learners will be better able to overcome resistance to change, both in themselves and in others.
By the end of this session, learners will be better able to lead the changes that will improve the care they deliver.
By the end of this session, learners will be better able to understand the patient/client’s perspective of care and why it’s important.